Kostenloser Versand ab €120.
From basket to handover: how ordering on Lonio works, where to check its status and what to do if there is a problem.
You order from one or more merchants in your city using one basket and receive a receipt link by email. The merchants confirm and prepare their items; depending on the merchant, your order is delivered or made available for collection.
On the receipt you received with your order confirmation — it lists the items, amounts and invoices. Check a shipment's status under 'Track shipment' using your order number and the email address or postcode for the order.
If an item is missing, the wrong item was delivered or delivery is taking too long, you'll find the relevant steps in the questions below — or write to us directly with your order number.