Returns and complaints

Returns, complaints and what happens to your money — without the small print.

Register a return

Start a return under 'Returns' in your account — select the order and affected items. The merchant reviews the request and gets in touch with the next steps.

A complaint rather than a return

If something arrived damaged or does not match the description, describe the defect as precisely as possible when registering it — a photo helps the merchant decide.

What cannot be returned

Fresh and prepared food is excluded from returns. Digital purchases are excluded from withdrawal once the download has been made available.