An item is missing or the wrong item was delivered

An item is missing, duplicated or not what you ordered — here's how to resolve it.

Compare the receipt

First compare the delivery with the items on your receipt. For orders from several merchants, a second delivery may still be on its way — check its status under 'Track shipment'.

Report it to the merchant

If something really is missing or the wrong item was delivered, register the affected item under 'Returns' in your account or write to [email protected] with the order number and item. The amount for the missing item will be refunded after review.